Consumer Arbitration Centre

Consumer Council

If you, as a consumer, have suffered a loss because the product you bought was defective, the service rendered was not done properly, or the specifications submitted to you were not complied with, you can approach the CONSUMER ARBITRATION CENTRE, bringing along any documents you may have (invoices, receipts, etc.) relating to the case.

If you are in business, mindful of the good name of your firm and want to resolve any disputes that may arise with your customers, you can resort to the CONSUMER ARBITRATION CENTRE and obtain all the information you may need.

The Centre aims to resolve minor disputes in Macau between consumers and businesses, and it has separate departments for Information, Conciliation and Arbitration.

This sign symbolises the trust that should exist always between consumers and businessmen

CONSUMER ARBITRATION CENTRE