Macao SAR Government Consumer Council
Under the Guardianship of the Secretariat for Economy and Finance.
Objectives: |
To voice its opinion regarding policies defined by the Macao SAR Government’s Administration in respect of protecting consumer rights and promoting necessary measures for the protection of those rights. |
Status: Public Institution
President of the General Committee: Vong Kok Seng
President of the Executive Committee: Wong Hon Neng
Head Office:
Rua Inácio Baptista, no. 6- 6A, Edifício Seaview Garden, R/C Macau
Tel: 89889315 ; Fax: 28307816
Areia Preta Branch:
Rua Nova da Areia Preta, Nº52, Macau
Tel: 89889315 ; Fax: 28307816
Statutory Legislation
- 13 June 1988 Law No. 12/88/M – Establishment of the Consumer Council
- 12 June 1995 Law No. 4/95/M – Restructure of the Consumer Council, revoked Articles 12-25 of the original legislation
- 1 June 1998 Law No. 1/98/M – Alteration of Law No. 4/95/M.
What are the rights of a consumer?
- The right to protection and safety related to product and service use.
- The right to accurate product instructions and information.
- The right to take action against anyone who sells goods and renders services which cause hazard to the economic interests/welfare of consumers.
- The right to safeguard from, and compensation for, damage caused.
- The right to receive fair treatment in the course of any consumer activity.
- The right to participate in the implementation of policies which involve the rights or interests of consumers.
Tasks
- To voice its opinion regarding consumer protection policies defined by the Administration;
- To co-operate with organizations of a similar nature in fostering consumer rights protection, mainly through mentoring and guidance to the public;
- To carry out surveys and promote special programmes to support the least favoured consumers, viz. the old, disabled and poor;
- To propose and adopt activities in furtherance of consumer rights among consumers and to provide guidance and information to the public;
- To encourage associations of those who represent economic and professional interests to establish a code of practice for the activities of their members;
- To judge claims and complaints lodged by consumers and bring them to the notice of the relevant authorities;
- To make available a mechanism for conciliation, mediation and arbitration of minor disputes that may arise when a consumer acquires goods or services;
- To promote the application and enhancement of measures contained in the current law;
- Anything else that might be conferred by law in the future.
Composition
- The Consumer Council is run by the General Committee and the Executive Committee.
- The General Committee is composed of eleven members, of whom not more than three can be Government employees or members of the Public Administration in active service.
- The members of the General Committee elect the President from among its members. In the event of the President’s absence or incapacity, his place may be taken temporarily by another member appointed by the General Committee.
- After taking into consideration the opinion of the General Committee, the Chief Executive appoints the members of the Executive Committee, which consists of a President and two members.
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